You're $10 away from FREE shipping!
Happy Pets, Happy Life
At PawFriendsCo, we aim to make your shopping experience smooth and transparent. Please review our return and refund policy carefully before making a purchase.
We offer a 30-day return window from the date you receive your item. Return requests submitted after 30 days will not be accepted under any circumstances.
To qualify for a return, items must be:
Unused, unworn, and unwashed
In resalable condition
With all original tags attached
In original packaging, fully intact
We reserve the right to refuse returns that show signs of wear, use, alteration, or damage of any kind.
To request a return, you must contact us at hello@pawfriendsco.com within the 30-day return window. Returns sent without prior authorization will be automatically rejected and returned to the sender at the customer’s expense.
Once your request is reviewed, we will determine eligibility and, if approved, provide detailed return instructions.
All return shipping costs are the sole responsibility of the customer. Original shipping charges are non-refundable.
All returned items are subject to inspection upon arrival. PawFriendsCo reserves full discretion to:
Reject returns that do not meet our condition standards
Apply partial refunds for items returned with damaged packaging, missing components, or signs of handling
Refuse refunds entirely if eligibility requirements are not met
Our decision following inspection is final.
Customers must inspect their order immediately upon delivery.
Claims for defective, damaged, or incorrect items must be reported to hello@pawfriendsco.com within 48 hours of delivery, including clear photographic evidence.
Failure to report issues within this timeframe may result in the claim being denied.
The following items are final sale and not eligible for return or refund:
Gift cards
Personal care and grooming products
Custom, personalized, or made-to-order items
Perishable goods
No exceptions will be made.
We do not offer direct exchanges. If your return is approved, you may place a new order separately based on current pricing and product availability.
If your order is shipped into the European Union, you may exercise your statutory right of withdrawal within 14 days of delivery.
Returned items must meet the same eligibility and condition requirements outlined above. Return shipping costs remain the responsibility of the customer.
Refunds may be reduced to reflect any diminished value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and function.
If your return is approved after inspection, refunds will be issued to the original payment method within 10 business days.
Please note:
Processing times may vary depending on your financial institution
Refunds may be delayed, reduced, or denied if return conditions are not met
If more than 15 business days have passed since your return approval and you have not received your refund, please contact us at hello@pawfriendsco.com.
Thank you for shopping with PawFriendsCo 🐾
We’re here to keep both you and your pets happy — always.
