We ship to the US, UK, and New Zealand. US orders process within 24 hours and arrive in 5–7 business days via standard shipping, or 2–3 business days via expedited. UK and NZ orders typically arrive in 7–12 business days.

Free shipping on US orders over $25. Orders under $25 ship for a flat $3.90. Expedited shipping is calculated at checkout based on your address and order size.

You'll receive a tracking link by email the moment your package leaves our warehouse — usually within 24 hours of ordering. You can also use the Track Your Order page at any time with your order number and email.

30-day money-back guarantee on every order. If your pet doesn't love it, send it back for a full refund — no questions asked, no restocking fees.

Email support@pawfriendsco.com with a photo within 48 hours of delivery. We'll ship a replacement immediately — you don't need to return the damaged item.

Send it back within 30 days for a full refund. We'd genuinely rather you have something that works than keep something your pet ignores. Pets are picky — we get it.

Yes. Every product is made from non-toxic, pet-grade materials and tested before it leaves our warehouse. Grooming tools are designed with retractable or flexible bristles to prevent skin irritation. Toys are free of small detachable parts. Always supervise new pets with new toys, and choose the size that matches your pet's breed and weight.

Each product page lists size recommendations by breed and weight. If you're between sizes, size up — pets grow and most products work better with a bit of headroom. Need help? Email us your pet's breed, weight, and what they'll use it for. We'll recommend the right fit within 24 hours.

Puzzle feeders & slow feeders: top-rack dishwasher safe, or hand-wash with warm soapy water. Dry thoroughly before refilling.

Grooming brushes: press the self-cleaning release button to drop the fur into the bin. Rinse the head under running water once a week. Air-dry before next use.

Grooming gloves: rinse the rubber palm under warm water after each use. Machine-wash on a gentle cycle once a month.

2–3 times a week for short coats, daily during shedding season (April–June and August–October) for double-coated breeds. Even 5 minutes a session is enough to make a real difference — consistency matters more than session length.

Neither. It's a self-cooling gel mat — just place it on the floor in a shaded area and it'll be cool to the touch within minutes. When your pet steps off, the gel recharges on its own, ready for the next session. No power, no freezing, no maintenance.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All major US, UK, and NZ cards work at checkout.

Yes. Every transaction is encrypted with SSL and processed by Shopify Payments — the same secure checkout used by millions of stores worldwide. We never see or store your card details.

Email support@pawfriendsco.com — we reply within 24 hours, usually faster. For order issues, include your order number in the subject line. You can also reach us through the contact page.